Security Service Support Coordinator

Benefits

• Competitive salary package
• Monthly rewards for team performance
• Career advancement opportunities
• Continuous learning
• Supportive & friendly culture

The Company

With over 30 years of industry experience, this organisation has evolved from traditional security services into a leader in integrated electronic security. While the security sector is often slow to adapt to technological change, this team takes a different approach-embracing innovation to deliver smarter, more effective solutions for protecting people, property, and assets.

The Position

The Service Support Coordinator will be at the heart of the field operations-helping the technicians stay on track, supporting the clients, and keeping things moving efficiently behind the scenes.

Reporting to the Operations Manager, your duties will include:

• Coordinate and schedule installation and service jobs
• Act as the frontline liaison for clients
• Support field operations and our in-house technical team
• Assist with ordering and tracking hardware and equipment
• Help drive the team to meet operational KPIs
• Work closely with the Business Development Manager and senior leadership
• Prepare and send service quotations to clients
• Respond to phone and email enquiries in a professional and friendly manner
• Complete general admin duties and support the team as needed
• Take initiative with any ad hoc tasks that help keep the business running smoothly

The Candidate

The successful applicant will bring a blend of technical understanding, strong coordination skills and a proactive mindset. To be successful in this role, you will have:

• Experience working within the security systems industry
• Scheduling and coordination experience in a service or installation environment
• A technically minded approach, with the ability to understand system workflows
• Basic IT and networking knowledge, with a preference for experience in alarm and CCTV systems
• Excellent organisational skills and the ability to manage competing priorities
• Strong communication skills, with confidence to provide suggestions, problem-solve, and deliver resolutions
• A high level of attention to detail
• The ability to build and maintain strong relationships with clients, technicians, and internal teams

If you're an experienced Service Support Coordinator ready to take the next step in your career, click the 'Apply Now' button to submit your application. Alternatively, you can contact Lauren Toledo on 03 9088 2279 for a confidential discussion.